Where is it shipped from?
It is shipped from our warehouse at Workshop 53, 3/F, Block A, East Sun Industrial Centre, No. 16 Shing Yip Street, Kowloon, Hong Kong.
Where can i track my order?
You can track your order by clicking here or visiting https://www.17track.net/en
How much will it cost to ship my order?
We offer regular ($4.95 USD) and expedited ($35 USD) shipping on all orders.
Free Shipping over $60 USD.
When will my order ship out?
Orders will ship within 1 to 2 business days of purchase. Please note that our warehouse is closed on holiday weekends and we are unable to deliver packages on these days.
Order cut-off time is 10:00 AM HKT（Hongkong time）, so any order placed after 10:00 AM HKT will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM HKT time, it will be considered as a Tuesday order)
Orders placed on weekends or holidays will be considered next business day orders. (Example: If an order is placed on Saturday, it will be considered a Monday order)
It usually takes about 24-48 hours for any tracking service to update after your order has shipped. If after 48 hours your tracking information has not been updated, please contact our customer support team for further assistance.
Please note:
* If your order contains pre-ordered or backordered items, all items in the order will be shipped when available. (Split shipping not currently available) The availability of each item is mentioned on its product page.
Transit Times
Each of our products is meticulously crafted and tailored just for you, ensuring a level of uniqueness and quality that's unparalleled. Because of this dedication to excellence and due to the custom nature of our products, please allow the times to deliver:
| Country | Transit Time |
|---|---|
| USA 🇺🇸 | 5 - 10 Days |
| UK 🇬🇧 | 5 - 9 Days |
| Germany 🇩🇪 | 6 - 12 Days |
| Spain 🇪🇸 | 6 - 12 Days |
| France 🇫🇷 | 5 - 9 Days |
| Italy 🇮🇹 | 5 - 9 Days |
| Canada 🇨🇦 | 7 - 15 Days |
| Australia 🇦🇺 | 6 - 15 Days |
| Greece 🇬🇷 | 8 - 15 Days |
| Portugal 🇵🇹 | 6 - 12 Days |
| India 🇮🇳 | 20 - 40 Days |
| Belgium 🇧🇪 | 6 - 12 Days |
| Czech Republic 🇨🇿 | 8 - 15 Days |
| Denmark 🇩🇰 | 6 - 12 Days |
| Hungary 🇭🇺 | 6 - 12 Days |
| Ireland 🇮🇪 | 6 - 12 Days |
| Netherlands 🇳🇱 | 6 - 12 Days |
| Norway 🇳🇴 | 6 - 12 Days |
| New Zealand 🇳🇿 | 6 - 12 Days |
| Sweden 🇸🇪 | 6 - 12 Days |
| Rest of The World 🌍 | 10 - 20 Days |
| DHL/FedEx Expedited Shipping | 3 - 7 Days |
Carriers
| FedEx (tracked) | Canada Post (tracked) |
| UPS (tracked) | Royal Mail (tracked) |
| USPS (tracked) | Australia Post (tracked) |
| DHL E-commerce (tracked) | MRW España (tracked) |
| Hermes (tracked) | YunExpress (tracked) |
* Duties and taxes is the responsibility of the recipient if it applies.
Can you ship my order in batches?
Unfortunately, we are unable to split your order. We kindly ask you to pay close attention to the availability dates mentioned in pre-order or backorder product listings. Your order will ship once all items in the order are available.
If you would like certain items to arrive faster, we recommend that you place separate orders for those items, as orders containing pre-orders or backorders will not be shipped until all items are in stock.
What do I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
Check with your neighbors, building management, or security to see if they may have received it on your behalf.
Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact ourCustomer Support Team and we will do our best to assist you further.